Position: Support Agent
Type: Full-Time
Location: Rivonia, Johannesburg
Department: Support
Salary: Commensurate with experience
Application Deadline: 31 December 2030
Apply: Online
About the Role
We’re on the lookout for enthusiastic and dedicated individuals to join our Support team. If you’re passionate about delivering exceptional client service and providing top-tier technical support, we want to hear from you! You’ll assist clients through various help channels, including email ticketing and phone support.
Please note: This is a shift-based role, and working hours will vary. Reliable personal transport is essential.
Key Responsibilities
- Provide technical troubleshooting for DSL, Fibre, and Mobile Broadband services
- Support clients with Voice Services, Web Hosting, and Fixed Line Installations and Faults
- Deliver timely and professional assistance via email and telephone
- Collaborate with the team to ensure service excellence
What You’ll Need
- Strong communication and interpersonal skills
- Proven experience in IT support and customer service
- Team player mindset with a passion for helping others
- Commitment to delivering exceptional client service
- Must be located in Gauteng and have reliable transport
Bonus Skills (Advantageous):
- Familiarity with DSL, 3G/LTE/5G, Fibre, and email configurations
If you’re ready to make an impact and grow your career in a dynamic support environment, apply today!